FAQ

DETAILS AND REQUIREMENTS ABOUT YOUR UPCOMING VISIT:

  • Arrive 10 minutes prior to your appointment time. Enter through the front doors and check-in with the main office on the left.

  • If you are feeling unwell, please reschedule your appointment. We have a 24 hour cancelation policy to avoid a late cancelation fee. If you are showing any cold or flu like symptoms upon arrival, or wait to cancel your appointment at the last minute, you will be charged in full for the appointment. Please reschedule your appointment during your confirmation call if you are feeling unwell. Our staff maintain the right to refuse treatment if illness is suspected. Please consider rescheduling your appointment to avoid being charged for a treatment you are unable to receive.

  • Our 24 hour no-show and cancellation policy still applies. Any late cancels or no shows will be charged and you will be contacted for an option to reschedule.

  • For Pedicures, please bring your own sandals.

WINTER FOOTWEAR:

When winter is upon us, we ask you to remove your outdoor shoes to help protect our heritage floors from salt. During this time you are welcome to bring a pair of indoor shoes/slippers with you or use slippers we have available for you. A plastic bin will be available in the front porch to place your wet shoes in and bring to your treatment room. ** If you are unable to remove your shoes, please let us know upon arrival so we can accommodate.

CONTACT-FREE PAYMENT DETAILS:

  • We accept: credit/debit or EMT: info@winterholme.com. We have limited cash on hand. For those with insurance for direct billing, we will get this information ahead of time either during your booking, confirmation call or check-in. If you have a gift card, please provide the full number during confirmation call or your check-in.

  • Your receipt will be emailed to you after your visit.

  • In order to confirm appointments, we require: full name, cell phone, email address and method of payment for contact-free payment.